Do I Get a Refund If My Trip Is Cut Short?

Do I Get a Refund If My Trip Is Cut Short?


Do I Get a Refund If My Trip Is Cut Short?

No.

Cats in the City does not provide refunds or credits for unused boarding days when a reservation ends earlier than originally scheduled.

Why Are Boarding Fees Not Refunded?

When a reservation is accepted, housing, staffing, and care resources are reserved specifically for your cat for the duration of the scheduled stay.

That room is removed from availability and cannot typically be rebooked on short notice if travel plans change.

Because of this, boarding fees are based on the reservation dates that were reserved rather than the actual number of days used.

What If My Plans Change?

We understand that travel plans can change unexpectedly.

If you anticipate returning earlier or later than planned, please notify our team as soon as possible. While we will do our best to accommodate scheduling changes when space allows, refunds or credits are not available for early departures.

What If I Need to Extend My Cat’s Stay?

Extensions are often possible depending on room availability and staffing.

If your travel plans change and you need additional boarding days, please contact us as soon as possible so we can determine whether accommodations are available.

Our Philosophy

Our boarding program operates with limited housing capacity and individualized care plans for each guest.

Reservation policies help ensure we can responsibly manage availability, staffing, and the level of care our clients expect.

For this reason, there are no refunds or credits for unused boarding days when a stay ends earlier than scheduled.


Related Articles on Boarding Reservations, Fees & Policies

Boarding reservations involve reserved housing, staffing, and individualized care planning. These articles explain deposits, minimum fees, peak-period policies, scheduling changes, and other reservation-related requirements.



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